CUSTOMER SUCCESS MANAGER

SonicWall Premier Support - Extended Service - 1 Year - Service - 24 x 7 x 4 Hour - On-site - Exchange - Electronic, Physical

Highlights

• A dedicated Technical Account Manager
• Monthly reports and review calls
• Reduced SLAs
• Escalation and resolution management
• Upgrade and migration path reviews
• Proactive firmware update notifications
• Knowledge sharing

Overview

SonicWall Premier Support is designed for organizations with complex environments that require a closer day-to-day relationship with support team and a more proactive approach to technical assistance. One of the key features under Premier Support is the provision of a Technical Account Manager (TAM). The TAM acts as a trusted advisor and extension of your own support team; focuses on your unique IT environment and business objectives; and proactively expedites support communications, escalations and resolutions. Through monthly review calls and status reports, your TAM identifies and helps prevent issues before they occur.